Firehouse Subs Gwinnett Medical

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Customer Ratings and Reviews

• Jennifer T from Tripadvisor
  
  (January 2, 2022, 12:00 am)

  This is the one time I'm actually writing a review based mostly on service. The food was what you expect from a firehouse and the subs were good. Mostly importantly however, is the following story: My husband loves Firehouse subs, especially since he is a firefighter and a paramedic, so we decided to stop in prior to watching a movie across the road. When my husband and I arrived, there was one other couple dining in, but by the time our food arrived, we were solo. Shortly thereafter, a single female entered the restaurant. She presented with some challenges – either homeless, mental health, maybe a combination of both. She went to the counter and told the manager that she was hungry. My ears perked up at this point, as I work with victims of domestic violence, human trafficking, and sexual assault many of whom often experience homelessness, mental health, and substance use challenges. The manager, Alyssa, simply looked at the young woman and told her she would be glad to make her something to eat. She treated her with dignity, respect, and compassion – I’m tearing up just recalling her breadth of humanity. The firehouse team went to work, with everyone simply treating this young woman like a paying customer, and more importantly like a human. So often we get caught up in our selves and our own lives. I could afford to eat that night and eat well. The manager could have told her no. Everything here could have gone differently, but it didn't, and because of that, I would eat here again in a heart beat.

• ATLroadtrip from Tripadvisor
  
  (October 23, 2019, 12:00 am)

  Really slow service for 1:00 and not overly busy. They offer hot sauces which I use, but poor selection vs other locations, most are empty and what’s left we’re odd ones. Food is good, but poorly managed I’d say.

• Chuck B from Tripadvisor
  
  (June 23, 2016, 12:00 am)

  Food was excellent but the problem I had with it was lack of service. Four people were standing at the register And I had to ask for someone to take my order.

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